This policy summarises the rules on withdrawal, returns, refunds and complaints for purchases made in the e-shop www.lajtos.sk. The full wording is part of our Terms and Conditions, which take precedence in case of doubt.
Seller: LAKLA s.r.o., Nám. Hrdinov 3715/13A, 932 01 Veľký Meder, Slovak Republic, Company ID 47 581 735, e-mail: info@lajtos.sk, tel.: +421 903 748 194
1. Cancelling an order before dispatch
Until the order has been dispatched, you may cancel it by e-mail to info@lajtos.sk. No penalties or fees are charged.
2. Right of withdrawal (14 days)
- Under Act No. 108/2024 Coll. on consumer protection, a consumer may withdraw from the purchase contract without giving a reason within 14 days from the day the goods were received.
- Send the withdrawal by post to LAKLA s.r.o., Nám. Hrdinov 3715/13A, 932 01 Veľký Meder, or by e-mail to info@lajtos.sk, stating your name, e-mail, order number, description of the goods and the account number (IBAN) for the refund. You may use the sample withdrawal form in the Terms and Conditions. We will confirm receipt of an e-mail withdrawal.
- The deadline is met if the withdrawal is sent on the last day of the period at the latest.
3. Returning the goods
- Send the goods back within 14 days of withdrawal to LAKLA s.r.o., Nám. Hrdinov 3715/13A, 932 01 Veľký Meder — as a registered parcel, with a copy of the invoice. Parcels sent cash on delivery will not be accepted.
- The cost of returning the goods is borne by the buyer.
- Spirits can only be returned unopened, with the original seal intact. Goods in protective packaging that has been opened after delivery (e.g. an opened bottle) cannot be returned for health and hygiene reasons.
- If the value of the goods has been reduced by handling beyond what is necessary to establish their characteristics, the refund is reduced by the corresponding damage.
4. Refund
- We refund all payments received under the contract, including delivery costs, without undue delay and no later than 14 days from receipt of the withdrawal notice.
- We may withhold the refund until the goods have been returned or until you prove that you have sent them back.
- The refund is made using the same payment method you used (card payment or bank transfer), unless agreed otherwise; no additional fees are charged.
5. Defective goods (complaints)
- We are liable for defects the goods have on receipt and for defects that appear within 24 months; where a best-before date is stated, until that date.
- Lodge a complaint by e-mail to info@lajtos.sk or by post to the address above, with the order number or a copy of the invoice, a description of the defect and the right you wish to exercise. If the complaint is justified, we reimburse the reasonable cost of sending the goods to us.
- We confirm receipt of the complaint, decide how it will be handled immediately (in complex cases within 3 working days) and resolve it within 30 days at the latest — by repair, replacement, a reasonable price reduction or a refund. The full complaints procedure is set out in the Terms and Conditions.
6. Disputes
If you are not satisfied with how a complaint was handled, you may ask us for redress and, if we refuse or do not reply within 30 days, submit a proposal for alternative dispute resolution to the Slovak Trade Inspection (www.soi.sk) or another ADR entity listed by the Ministry of Economy of the Slovak Republic.
Issued on 23 September 2026 · LAKLA s.r.o.