Terms and Conditions

General Terms and Conditions for the e-shop www.lajtos.sk

The e-shop www.lajtos.sk is intended for users over 18 years of age. A visitor to this website who has not reached the age of 18 is not entitled to purchase alcoholic beverages.

1. Subject matter

These General Terms and Conditions (hereinafter the “GTC”) govern the rights and obligations of the buyer and the seller – the company:

LAKLA s.r.o.
registered seat: Nám. Hrdinov 3715/13A, 932 01 Veľký Meder, Slovak Republic
Company ID (IČO): 47 581 735
VAT ID (IČ DPH): SK2024031207
registered in the Commercial Register of the District Court Trnava, Section: Sro, Insert No. 33514/T
tel.: +421 903 748 194
e-mail: info@lajtos.sk
(hereinafter the “Company”)

when concluding purchase contracts via the internet, through the e-shop located on the website www.lajtos.sk.

The supervisory authorities of the Company are:
Slovak Trade Inspection (Slovenská obchodná inšpekcia):
SOI Inspectorate for the Trnava Region
Pekárska 23, 917 01 Trnava 1
Supervision Department
tel. +421 33 321 25 27
the competent regional State Veterinary and Food Administration, and
the competent Customs Office.

2. Conclusion of purchase contracts

A purchase contract, on the basis of which the Company delivers the ordered goods to the buyer (hereinafter the “purchase contract”), is concluded on the basis of a proposal to conclude a purchase contract and the acceptance of the proposal by the Company.

The proposal to conclude a contract is the order placed by the customer and addressed to the Company (hereinafter the “order”). An order can be placed through a partner user account (set up by the Company only for contracted business partners; public registration is not available) or without registration by filling in the order form/billing details on the website www.lajtos.sk and submitting it through the e-shop. Submitting an order is an order with an obligation to pay.

The order contains, among other things:

a declaration confirming that the buyer has read these GTC (including the conditions for withdrawal from the contract, alternative dispute resolution and the complaints procedure), which form an integral part of the purchase contract, and fully agrees with them,
a declaration that the buyer has read the privacy policy,
a declaration by the buyer that they have reached the age of 18.

An order expires:

upon rejection of the order by the Company,
upon the fruitless expiry of the 7-day period for confirming the order.

Confirmation of the order constitutes acceptance of the proposal to conclude a contract. The order confirmation is a timely written declaration by the Company addressed to the buyer in the form of an e-mail, in which the Company confirms that it accepts the buyer's order. The order confirmation takes effect at the moment it is delivered to the buyer at the e-mail address stated in the order form.

Silence or inaction on the part of the Company does not constitute confirmation of the order. The Company is entitled to reject an order tacitly or without giving a reason. The buyer has no entitlement to the conclusion of a purchase contract.

The purchase contract is concluded at the moment the order confirmation takes effect, i.e. at the moment the order confirmation is delivered to the buyer at the e-mail address stated in the order form. The subject of the concluded purchase contract is the Company's obligation to deliver the ordered goods to the buyer at the specified place of delivery and the buyer's obligation to take over the goods at the agreed time and place and to pay the purchase price and shipping for them.

Any change to the order after the conclusion of the purchase contract is a proposal to amend the content of the purchase contract and is only possible by mutual agreement between the buyer and the Company.

The buyer must be at least 18 years old to purchase alcoholic beverages!

3. Purchase price

The purchase price for the ordered goods is stated in the current offer, in the order and in the order confirmation. The purchase price always includes VAT and excise duty and is set in euro.

The Company reserves the right to change the price at its discretion. The purchase price of the goods is the price valid at the time the order is placed. Individual partner prices, displayed after logging in, apply to contracted business partners with a partner account.

The purchase price of the goods does not include the cost of transporting the goods from the Company's warehouse to the place of delivery, which will be charged to the buyer separately according to the method of transport to the place of delivery chosen by the buyer.

After the conclusion of the purchase contract, the buyer undertakes to pay the purchase price to the Company by one of the following methods, from which the buyer is entitled to choose when ordering the goods:

bank transfer to the Company's account stated in the order confirmation (using the order number as the payment reference),
payment by payment card through the GP webpay payment gateway (Global Payments); the buyer is redirected to the payment gateway page and card data is neither entered on nor stored by the website www.lajtos.sk.

The buyer's obligation to pay the purchase price is fulfilled at the moment the funds (the purchase price) are credited to the Company's account, or upon successful authorisation of the card payment. In the case of payment by bank transfer, the Company dispatches the goods only after the purchase price has been credited to its account; if the purchase price is not credited within 7 days of the order confirmation, the Company is entitled to withdraw from the purchase contract.

The buyer acquires ownership of the goods only upon full payment of the purchase price for the goods.

All promotions are valid while stocks last, unless otherwise stated for a specific product.

4. Delivery time

The delivery period within which the Company is obliged to deliver the goods to the buyer depends on the availability of the goods in the Company's warehouse or from suppliers. The Company usually dispatches goods in stock within 3 working days of the conclusion of the purchase contract (in the case of bank transfer, from the crediting of the purchase price), but in any case delivers the goods no later than 30 days after the conclusion of the purchase contract.

Different delivery periods are associated with different methods of delivery or transport of the goods to the place of delivery.

If the Company finds that goods in the order are unavailable despite the supplier having provided different information about availability, the Company will immediately inform the customer and offer the option of splitting or cancelling the order. If the order has been paid, the Company will refund the customer the money for the sold-out goods.

5. Place of delivery

The place of delivery is the address that the buyer stated in the order as the place of delivery and that the Company confirmed as the place of delivery in the order confirmation. The Company delivers goods exclusively within the territory of the Slovak Republic.

6. Method of transporting the goods to the place of delivery

The method of transporting the goods to the place of delivery is courier delivery.

Information about the price of transport and the usual duration of transport to the place of delivery is always stated for the specific type of transport in the cart and at checkout before the order is submitted. The transport price is EUR 7.30 per order; for orders with a value of EUR 150 or more, transport is free of charge.

7. Delivery of the goods

The Company's obligation to deliver the goods is fulfilled by handing over the ordered goods to the buyer or an authorised person at the place of delivery. The buyer is obliged to confirm delivery and receipt of the goods in the manner determined by the courier service. Together with the goods, or electronically, the buyer receives an accounting document – an invoice, which also serves as the warranty certificate.

Upon delivery of the goods, the buyer proves their identity to the courier's representative with an identity document – an identity card – for the purpose of establishing their identity and proving that the condition of having reached the age of 18 has been met. If this condition cannot be proven, the goods will not be handed over.

The risk of damage to the goods passes to the buyer at the moment the goods are taken over by the buyer or by a third party authorised by the buyer from the seller or from the seller's representative entrusted with delivering the goods, or, if the buyer fails to do so in time, at the time when the seller allows the buyer to dispose of the goods and the buyer does not take them over.

The Company's obligation to deliver the goods is also deemed to be fulfilled if the Company was ready to hand over the goods to the buyer at the agreed place and time, or if it allows the buyer to take over the goods there and the buyer did not take over the goods for reasons other than reasons on the part of the Company.

If the buyer does not take over the goods and the goods are returned to the Company, the Company is entitled to withdraw from the purchase contract and to demand from the buyer compensation for the transport and packaging costs related to the unsuccessful delivery of the goods.

8. Withdrawal from the contract

Until the order has been dispatched to the customer, the customer may cancel the order by e-mail. In the event of cancellation of the order, the Company does not charge any penalties or other fees.

Pursuant to Act No. 108/2024 Coll. on consumer protection and on amendments to certain acts (hereinafter the “Consumer Protection Act”), a buyer who is a consumer is entitled to withdraw from the purchase contract without giving a reason within 14 days from the day the goods are taken over by the buyer or an authorised person.

The cancellation of the order as well as the withdrawal from the contract must state the name and surname, e-mail, order number, description of the ordered goods, and the account number for the purpose of refunding the payment. To maintain legal certainty and provability of the cancellation of the order or withdrawal from the contract, the Company recommends that the buyer send the cancellation of the order or withdrawal from the contract in paper form by post to the address: LAKLA s.r.o., Nám. Hrdinov 3715/13A, 932 01 Veľký Meder, or by e-mail to the address: info@lajtos.sk. The buyer may use the sample withdrawal form provided below.

In the event of withdrawal from the contract by e-mail, the Company is obliged to send the buyer an e-mail confirming receipt of the withdrawal from the contract.

The withdrawal period is deemed to have been observed if the notice of withdrawal from the contract was sent to the Company no later than on the last day of the withdrawal period. Upon the buyer's withdrawal from the contract, the contract is cancelled from the beginning.

After withdrawal from the contract, the Company is obliged to:

take the goods back from the buyer, whereby the buyer is obliged to send the goods to the address: LAKLA s.r.o., Nám. Hrdinov 3715/13A, 932 01 Veľký Meder. It is recommended to send the goods as a registered parcel. Do not send the goods cash on delivery, as the Company will not accept cash on delivery. Please enclose in the parcel a copy of the tax document we sent you with the goods and a copy of the delivery slip.
refund to the buyer, without undue delay and no later than within 14 days from the day of delivery of the notice of withdrawal from the contract, all payments received from the buyer under the contract or in connection with it.

The Company reserves the right to withhold the refund of the purchase price until the goods have been returned by the buyer or until proof has been provided that the goods have been sent to the Company. In the event of the return of damaged goods and/or goods whose value has been reduced as a result of handling beyond what is necessary to establish the characteristics and functionality of the goods, the Company will refund the buyer the purchase price reduced by compensation for the damage caused to the goods. The Company's claim for damages will be extinguished by set-off against the buyer's claim for a refund of the purchase price. The Company will refund the purchase price, or the remainder thereof after deduction of the damages, to the buyer in the same way as the buyer used for their payment, unless it agrees with the buyer on another method of refund without any additional fees being charged to the buyer in this connection.

The buyer is obliged to send the goods back or hand them over to the Company no later than 14 days from the day of withdrawal from the contract. The period under the first sentence is deemed to have been observed if the goods were handed over for transport no later than on the last day of the period. The cost of returning the goods to the Company is borne by the buyer.

In accordance with the Consumer Protection Act, the buyer may not withdraw from a contract whose subject is:

the sale of goods made to the consumer's specific requirements, custom-made goods or goods intended specifically for one consumer,
the sale of goods enclosed in protective packaging which are not suitable for return for health protection or hygiene reasons and whose protective packaging has been broken after delivery (e.g. an opened bottle),
the sale of goods which, after the conclusion of the contract and receipt of the goods from the seller, were assembled, put together or used by the buyer in such a way that their restoration to the original state by the seller is not possible without increased effort and increased costs,
the sale of alcoholic beverages whose price was agreed at the time of conclusion of the contract, where delivery can take place no earlier than after 30 days and whose price depends on fluctuations in the market which the seller cannot control.

The Company is entitled to withdraw from the purchase contract in particular for the following reasons:

if the buyer does not take over the ordered goods from the courier within the agreed period for reasons other than reasons on the part of the Company,
if, despite all efforts that can be required of it, the Company is unable to deliver the goods, in particular because the goods have been sold out, are no longer produced or supplied and it is not within the Company's means to obtain them otherwise,
if the price at which the Company purchases the goods has changed significantly,
if the buyer does not pay the purchase price within the period under Section 3,
if it is shown that the buyer has not reached the age of 18.

The Company's withdrawal from the contract is effective on the day the withdrawal is delivered to the buyer, whereby delivery of the withdrawal in the form of an e-mail is sufficient.

However, the Company's withdrawal from the contract does not affect the Company's claim for compensation for damage consisting in particular of costs incurred in connection with the unsuccessful attempt to deliver the goods to the buyer.

9. Personal data protection

Information on the processing of personal data is provided in the Privacy Policy.

10. Final provisions

These terms and conditions and complaints terms take effect against the buyer upon conclusion of the purchase contract.

An integral part of these GTC is also:

Personal data protection (Privacy Policy)
Complaints Procedure
Information on the possibility of alternative dispute resolution
Sample withdrawal form

Any changes to these GTC take effect on the day of their publication on the website www.lajtos.sk.

Legal relationships established by the purchase contract are governed by the provisions of the purchase contract (i.e. the content of the order and the order confirmation), the provisions of these GTC, the relevant provisions of the Civil Code, or Act No. 108/2024 Coll. on consumer protection, the Commercial Code and Act No. 22/2004 Coll. on electronic commerce, as amended, whereby the provisions of the contract take precedence over the provisions of these GTC and the non-mandatory provisions of generally binding legal regulations, and the provisions of these GTC take precedence over the non-mandatory provisions of generally binding legal regulations.

If any provision of these GTC is or becomes invalid, ineffective and/or unenforceable, the validity, effectiveness and/or enforceability of the other provisions of these GTC is not affected, unless the very nature of such provision excludes this under the relevant legal regulations. The parties undertake, without undue delay after discovering that any of the provisions of the purchase contract or these GTC is invalid, ineffective and/or unenforceable, to replace the affected provision with a new valid provision whose content will fulfil the purpose of the original provision to the greatest possible extent.

If the buyer is not a consumer but, for example, an entrepreneur or a business company, the relevant provisions of the Commercial Code apply to this legal relationship, in which case the provisions ensuring consumer protection do not apply.

These GTC are drawn up in Slovak, Hungarian and English; in the event of any discrepancy, the Slovak version prevails.

issued on: 23 September 2026
LAKLA s.r.o.

Complaints Procedure

LAKLA s.r.o. is liable for defects that the sold goods have at the time they are taken over by the buyer, and for defects that occur after receipt during the warranty period.

The warranty period is 24 months. The warranty period begins to run from the receipt of the goods by the buyer. If the goods subject to complaint are delivered to the buyer by courier service, the warranty period begins to run from the receipt of the goods from the courier. For foodstuffs on which a best-before date is stated, the warranty period is valid until that date.

A complaint means the exercise of liability for defects in goods or services. The buyer is entitled to lodge a complaint about goods purchased through the e-shop www.lajtos.sk at the following address: LAKLA s.r.o., Nám. Hrdinov 3715/13A, 932 01 Veľký Meder, or by e-mail to info@lajtos.sk.

Together with the goods subject to complaint, the buyer is obliged to send the Company the original (copy) of the accounting document of purchase of the goods subject to complaint, and to describe the reason for the complaint. In the description of the reason for the complaint, the buyer is obliged to define specifically and comprehensibly the facts complained of, the rights they are exercising against the Company under the liability for defects, as well as contact details for communication purposes. The buyer sends the goods subject to complaint to the Company at their own cost and risk; if the complaint is accepted, the Company will reimburse the buyer for the reasonably incurred costs of sending the goods.

Rights under the liability for defects expire if they have not been exercised in the manner described above within the warranty period. The buyer may only complain about defective (faulty, damaged) goods. The buyer is obliged to check the goods immediately after receiving the shipment.

If the defect can be remedied, the buyer has the right to have it remedied free of charge, in a timely and proper manner. The seller is obliged to remedy the defect without undue delay and no later than within 30 days from the day the complaint was lodged. The Company is always entitled to replace the defective goods with defect-free goods instead of remedying the defect. If the goods are replaced, a new warranty period begins to run from the receipt of the new goods.

Instead of having the defect remedied, the buyer may request replacement of the item, provided this does not cause the Company disproportionate costs in view of the price of the goods or the seriousness of the defect. If the defect cannot be remedied and prevents the goods from being properly used as goods without defect, the buyer has the right to replacement of the goods or the right to withdraw from the contract.

If the defect cannot be remedied but does not prevent the goods from being properly used as goods without defect, the buyer has the right to a reasonable discount instead of the right to replacement of the goods.

If the buyer has the right to replacement of the goods or the right to withdraw from the contract, it is up to the buyer which of these rights they exercise. However, once they have chosen one of these rights, they can no longer unilaterally change this choice.

A complaint is considered settled when the complaint procedure is concluded by handing over the repaired goods, replacing the goods, refunding the purchase price of the goods, paying a reasonable discount on the price of the goods, a written request to take over performance, or its reasoned rejection.

The Company is obliged to issue the buyer a confirmation of receipt of the complaint. Confirmation of receipt of the complaint means in particular a copy of the complaint report with a record of receipt of the complaint or a message addressed to the buyer containing written notification of receipt of the complaint. The confirmation of receipt of the complaint may be sent to the buyer at the e-mail address or other (postal) address stated by the buyer for communication purposes in the description of the complaint. The Company will determine the method of handling the complaint immediately, in complex cases no later than 3 working days from the day the complaint was lodged, and in justified cases no later than 30 days from the day the complaint was lodged. In doing so, the Company is bound by the buyer's decision as to which of the rights under the complaints procedure they are exercising, taking into account the above limitations. The Company informs the buyer of this by sending a message to the e-mail address or other (postal) address stated by the buyer for communication purposes in the description of the complaint. After determining the method of handling the complaint, the complaint will be handled immediately; in justified cases the complaint may be handled later, but the handling of the complaint may not take longer than 30 days from the day the complaint was lodged. After the expiry of the period for handling the complaint, the buyer has the right to withdraw from the contract or the right to have the goods replaced with new goods.

The Company is obliged to issue the buyer a written confirmation of the handling of the complaint within 30 days from the day the complaint was lodged. Written confirmation of the handling of the complaint means a copy of the complaint report with a record of the handling of the complaint or a letter addressed to the buyer containing written notification of the handling of the complaint. The confirmation of the handling of the complaint may be sent to the buyer at the e-mail address or other (postal) address stated by the buyer for communication purposes in the description of the complaint.

Liability for defects in goods, including the quality guarantee, in relationships between the Company and a buyer who is not a consumer within the meaning of Act No. 108/2024 Coll. on consumer protection, as amended, is governed by the relevant provisions of the Commercial Code.

Information on the possibility of alternative dispute resolution

If the buyer – consumer – is not satisfied with the way in which the Company handled their complaint, or if they believe that the Company has infringed their rights, they have the right to contact the Company with a request for redress. If the Company responds to this request negatively or does not respond within 30 days of its dispatch, the buyer has the right to submit a proposal for the initiation of alternative dispute resolution to an alternative dispute resolution entity (hereinafter the “ADR entity”) under Act No. 108/2024 Coll. on consumer protection. ADR entities are authorities and authorised legal persons entered in the list of ADR entities kept by the Ministry of Economy of the Slovak Republic. The list of alternative dispute resolution entities can be found on the website of the Ministry of Economy of the Slovak Republic – www.mhsr.sk. More information on the possibility of alternative dispute resolution can be found at: www.soi.sk.
Alternative dispute resolution may only be used by a buyer who is a consumer – a natural person who, when concluding and performing a consumer contract, does not act within the scope of their business, employment or profession. Alternative dispute resolution applies only to a dispute between the consumer and the Company arising from or related to a consumer contract. Alternative dispute resolution applies only to contracts concluded at a distance. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for initiating alternative dispute resolution of up to EUR 5 including VAT.

Sample withdrawal form

Seller:
LAKLA s.r.o.
registered seat: Nám. Hrdinov 3715/13A, 932 01 Veľký Meder
Company ID (IČO): 47 581 735
VAT ID (IČ DPH): SK2024031207
Registered in the Commercial Register of the District Court Trnava, Section: Sro, Insert No. 33514/T
tel.: +421 903 748 194
e-mail: info@lajtos.sk

Buyer:
Name and surname: ..............................................
Date of birth: ..............................................
Permanent address: ..............................................

I/We hereby give notice that I/we withdraw from the contract for the following goods: ..............................................
Order number: ..............................................
Date of order: ..............................................
Date of delivery: ..............................................
Account number (IBAN) for the refund: ..............................................
Reason (optional): ..............................................

Date ................., in ......................

.............................................
handwritten signature